Frequently Asked Questions
- What shipping services do you offer? Do you have insurance and tracking?
All domestic shipping is complementary and is sent via 2nd Day or Overnight. Insurance and tracking is always included!
- I love a design but would like to change the size and/or shape of the center stone, is this possible?
Absolutely! All of our designs can accommodate any center stone size and/or shape. Our mastercraftsman are creating the design by hand specially for you, so we can accommodate any modifications. Please contact us and we will help you source the perfect center stone for your engagement ring.
- How long will it take to receive my item?
Processing time to create a new engagement ring or wedding band is 3-4 weeks. If the engagement ring or wedding band is in stock, processing can take as little as 5 days. Please contact us for availability. Vault items processing is 1-2 weeks as each piece will be polished and lightly restored before shipping. Shipping is 2nd day or Overnight.
- How can I check the status of my order?
Please contact us directly to recieve the latest status of your order. We can let you know the process your handcrafted design is currently in-- casting, polishing, setting etc.!
- Do you offer refunds or exchanges?
Please refer to our Shipping and Returns page for more details.
- Do you ship internationally?
Yes, currently we ship to Canada, Australia and the UK. Please contact us for shipping rates on your item.
- Will my kirkkara.com purchase require a signature upon delivery?
Yes, all shipments from kirkkara.com will require an adult signature upon delivery. Please be aware that if additional delivery attempts are made, additional charges may accrue.
- What is the Kirk Kara Vault?
The Kirk Kara Vault is a curated collection of vintage designs directly from our vault. Each piece reflects the styling and aesthetics of decades past, but with a common thread: the signature quality that’s synonymous with our family name. Once sold, these iconic pieces will never be in production again. Explore The Vault.
- Can I customize a Vault design?
Customization is limited due to each piece being the last available. Depending on the item we may be able to make small changes such as ring size or stone color. Please Contact Us with any questions before ordering.
- Are Vault designs new?
While unworn, they may have light scratching, patina, chips on stones or other characteristic signs of age. Please refer to the photographs and Contact Us if you have questions about the condition of a specific piece.