Kirk Kara

May we help you? Please call us at 800.874.0181.

Kirk Kara

  

Our Promise to You

Every Kirk Kara ring is an original handcrafted design that meets the highest standards in our industry. We approach our craft with the utmost integrity and commitment to excellence. Our creations could not bear our family name or honor its legacy otherwise.

Frequently Asked Questions

Can I customize my Kirk Kara ring?

Yes, our craftsman can make your dreams come true. We will handcraft the design for your requested finger size, metal, combination of gemstones, desired center diamond shape and size. In fact most requests can be accommodated, just ask. 

Our authorized retail partners will work with you every step of the process to create your perfect, custom ring. We only ask that you give us time. An original work of art is something that can never be rushed.

VIEW ALL

Lifetime Warranty

True Love Lasts Forever

A piece is under lifetime warranty if Kirk Kara originally set the center stone, performed all previous repair work, the product is not misused or damaged from neglect or abuse, and the cause for repair is not from general wear and tear. We encourage jewelry repairs to be sent directly to Kirk Kara for the utmost in personalized care. Please contact us for warranty claims or reach out to your authorized retailer for assistance. We kindly ask that you do not mail us any repairs without prior written authorization.

Our Rings and Assistance Are for Life

Personalized Concierge Services

When you buy a Kirk Kara piece, our connection lasts forever. We’re here for you long after you make our rings part of your story. Our goal is to ensure your Kirk Kara piece gets the care that it deserves, always. To maintain your jewelry’s warranty, please visit your authorized Kirk Kara dealer with your ring and authenticity card and ask them to send the piece directly to us for servicing. 

A member of our team is always just a phone call or email away. You can reach us Monday-Friday, 8am to 5pm PST at 800.874.0181 or customercare@kirkkara.com for everything from product questions and repair inquiries to order requests. 

Certificate of Authenticity

Your Kirk Kara Original

Each authentic Kirk Kara ring bears a serial number that serves as its unique identifier. The Certificate of Authenticity comes with every creation and is proof of both ownership and authenticity. It certifies that your piece is a handcrafted Kirk Kara original that’s been meticulously inspected by our Master Craftsmen before engraving it with the Kirk Kara name.

REGISTER YOUR PIECE

Shipping & Insurance

We offer complementary shipping and returns on all items for both domestic and international orders! Tracking and insurance is always included at no extra charge. Orders for in-stock items usually ship within 2-3 business days. 

Custom orders and ring orders that require re-sizing will take additional time to process. Processing times vary. 

Signature is required for all deliveries.

All shipments are insured to cover loss/damage during transit and is included at no additional charge. If your purchase is damaged immediately file a claim with the carrier and contact our Customer Care team.

If you need to return an item our Customer Care team will be happy to help! See our Refund & Exchanges Policy for eligible items.

CONTACT US

Refunds & Exchanges

If you are not completely satisfied with your purchase, we will gladly provide an exchange or refund under the following conditions:

  • All items must be returned within 15 days from the day of delivery. At 30 days products are only eligible for exchange.
  • Products that are made to order, custom, or altered after delivery cannot be returned. 
  • Must be returned in unworn condition with original box, original tag, warranty, certificate and all paperwork.
  • Refunds will be issued to the same form of payment as the original purchase. Every return is required to be shipped with insurance and tracking per shipping instructions.

All items have a 3 year manufacturer warranty against workmanship defects. Please see our return instructions or inquire at customercare@kirkkara.com for assistance. Repairs beyond the (3) year time period need to be sent back for evaluation and pricing.  If the item is altered we can no longer cover it under warranty, but are happy to offer sizing and repair at a low cost. To keep the integrity and beauty of your ring always have repairs and sizing done with us. We know our rings best!

Try It On

We are happy to offer our new “Try It On” service where your favorite Kirk Kara ring is sent right to your doorstep so you can experience it in person before buying! Just choose your design, contact our customer service (underline and link to contact page) staff and request your piece. Each “Tyr It On” ring in a standard size (US 6.5) and is loaned out for a period of 7 days.

A $50 fee is charged to include shipping, insurance and re-polishing. This fee will be credited toward the purchase of a ring.

CONTACT US

Ring Sizing

We offer FREE ring re-sizing! Choose your size at purchase and enjoy complementary re-sizing up or down one full size within the first 90 days.

Upon initial purchase, sizes US 8 and below for woman and 10 and below for men are at no additional cost. Sizes above will require additional consideration. Re-sizing typically takes 14 days to process and insured shipping will be covered both ways.

CONTACT US

We’re here for you every step of the way. Our jewelry specialists are available to answer all your questions.

CONTACT US